• Music
    • CDs
  • Vinyl
    • Record Store Day 2017
  • Movies
    • DVD
    • Blu-Ray
    • 3D Blu-Ray
    • 4K Ultra HD
  • Games
    • Xbox One
    • Xbox 360
    • PS4
    • PS3
    • Wii U
    • Wii
    • 3DS
    • Classic & Retro Games
  • Books
    • Children's
    • Fiction
    • Graphic Novels
    • Nonfiction
    • Young Adult
  • Toys
  • GW Merch
    • GW Shirts
    • GW Gift Cards
  • Killerwhale Card
  • About
    • Contact us
    • My Account
    • Locations/Hours
    • Newsletter Signup
    • About Us
    • We Buy Used!
    • Privacy Policy
    • FAQ
    • Employment
  • Menu
    • Music
      • CDs
    • Vinyl
      • Record Store Day 2017
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
      • 4K Ultra HD
    • Games
      • Xbox One
      • Xbox 360
      • PS4
      • PS3
      • Wii U
      • Wii
      • 3DS
      • Classic & Retro Games
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
    • Toys
    • GW Merch
      • GW Shirts
      • GW Gift Cards
    • Killerwhale Card
  • About
    • Contact us
    • My Account
    • Locations/Hours
    • Newsletter Signup
    • About Us
    • We Buy Used!
    • Privacy Policy
    • FAQ
    • Employment
  • Menu
    • Music
      • CDs
    • Vinyl
      • Record Store Day 2017
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
      • 4K Ultra HD
    • Games
      • Xbox One
      • Xbox 360
      • PS4
      • PS3
      • Wii U
      • Wii
      • 3DS
      • Classic & Retro Games
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
    • Toys
    • GW Merch
      • GW Shirts
      • GW Gift Cards
    • Killerwhale Card
    • About
      • Contact us
      • My Account
      • Locations/Hours
      • Newsletter Signup
      • About Us
      • We Buy Used!
      • Privacy Policy
      • FAQ
      • Employment

Graywhale FAQ

Graywhale Entertainment is all about good music, good movies, good games and great customer service. The following are some of our frequently asked questions from customers just like you. Don't see answer to your question here? Contact us at contactus@graywhaleSLC.com or give us a call at any of our locations in Ogden, Salt Lake City, Sandy or Taylorsville, UT.

Do you ship and what are the rates?

Shipping is $3.99 for the first item and $2.00 for each additional item. We ship USPS First Class. Arrival estimated within 5-7 days. Your order might come in several shipments if that will get them to you more quickly. There is no extra charge for this service. Learn more here.

**Please note that if your shipping and billing addresses differ, your order may be slightly delayed due to our fraud check system.

Do you ship to North Korea, Freedonia, Narnia or Canada?

We only ship within the U.S. at this time. We especially apologize to our Canadian neighbors. You would be surprised by how much fraud there is.

There is a problem with my order. Can you help?

Zoinks! Please e-mail us at contactus@graywhaleSLC.com. If you prefer to speak to a live human, call any of our locations in Ogden, Salt Lake City, Sandy or Taylorsville, UT and they will get the process started.

Is in-store pickup available?

Yes. If our site says something you want is in stock, call us and we will hold it until you come. You don't need to pay until you pick it up.

If you want to pick it up at another Graywhale location, call that location and ask them to transfer it for you. We provide this service for free and you are not obligated to purchase the item. Transfers between stores normally take 1-3 days.

What is your return policy?

www.graywhaleSLC.com will accept any unopened or defective returns within 30 days of purchase. Please contact us to set up the return. If the item we sent you was defective or not what you ordered, we will replace the item if possible or issue a refund based on the conditions of your order. If you changed your mind and don't want what you ordered and you haven't opened it yet, we will refund your purchase price conditional on our receipt of the item, but not the shipping fee.

If you don't like what you bought and it is no longer sealed, you can sell it back for cash or store credit at any Graywhale location.

Can I get my Killerwhale Membership Discounts on graywhaleSLC.com?

Yes, as long as the e-mail address on your Killerwhale card matches the e-mail address you used to set up your account.

I have a gift certificate from one of your stores, can I use it online?

Not at this time. Sorry! Currently an employee in our stores can manually add a gift card's value to a webstore account. If desired, please email us at contactus@graywhaleSLC.com. With the entire code on the back of your gift card as well as the name on your www.graywhaleSLC.com account.

What do I do with my unwanted media?

Do you have unwanted CDs, DVDs, vinyl LPs, 45 singles, video games, and books hanging around your house? Bring them into any Graywhale Entertainment location and turn your old items into cash or store credit almost instantly. Learn more here.

Employment

We pride ourselves in having the best customer service standards in the industry and constantly focus on reflecting this by our staffing. We are ALWAYS accepting resumes. Just drop one by any location!

You can also email your resume to graywhaleSLC.com. Please indicate full-time or part-time and the location to which you are applying in the body of the email.

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