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  • Menu
    • Music
      • CDs
    • Vinyl
      • Record Store Day 2017
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
      • 4K Ultra HD
    • Games
      • Xbox One
      • Xbox 360
      • PS4
      • PS3
      • Wii U
      • Wii
      • 3DS
      • Classic & Retro Games
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
    • Toys
    • GW Merch
      • GW Shirts
      • GW Gift Cards
    • Killerwhale Card
  • About
    • Contact us
    • My Account
    • Locations/Hours
    • Newsletter Signup
    • About Us
    • We Buy Used!
    • Privacy Policy
    • FAQ
    • Employment
  • Menu
    • Music
      • CDs
    • Vinyl
      • Record Store Day 2017
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
      • 4K Ultra HD
    • Games
      • Xbox One
      • Xbox 360
      • PS4
      • PS3
      • Wii U
      • Wii
      • 3DS
      • Classic & Retro Games
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
    • Toys
    • GW Merch
      • GW Shirts
      • GW Gift Cards
    • Killerwhale Card
    • About
      • Contact us
      • My Account
      • Locations/Hours
      • Newsletter Signup
      • About Us
      • We Buy Used!
      • Privacy Policy
      • FAQ
      • Employment

There Was a Problem With my Order

Zoinks! Please e-mail us at contactus@graywhaleSLC.com. If you prefer to speak to a live human, call any of our locations in Ogden, Salt Lake City, Sandy or Taylorsville, UT and they will get the process started. Refunds and exchanges are handled differently depending on the nature of the issue. Read on to learn more.

What if I need to Return my Item?

If upon arrival you remember that you’ve already got every movie in the Fast and the Furious franchise and you don’t need another copy of the 8th installment, our return process is straightforward. Graywhale accepts any returns that are unopened or defective as long as they’re returned within 30 days of purchase. For items that were opened, you are welcome to sell them back to any of our locations (Ogden, Sandy, Taylorsville or Salt Lake City) for cash or store credit. The easiest way to start a return is to speak with one of our employees. Find contact info for any of our locations here.

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