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  • Menu
    • Music
      • CDs
    • Vinyl
      • Record Store Day 2017
      • Record Store Day 2018
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
      • 4K Ultra HD
    • Games
      • Xbox One
      • Xbox 360
      • PS4
      • PS3
      • Wii U
      • Wii
      • 3DS
      • Classic & Retro Games
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
    • Toys
    • GW Merch
      • GW Shirts
      • GW Gift Cards
    • Killerwhale Card
  • About
    • Contact us
    • My Account
    • Locations/Hours
    • Newsletter Signup
    • About Us
    • We Buy Used!
    • Privacy Policy
    • FAQ
    • Employment
  • Menu
    • Music
      • CDs
    • Vinyl
      • Record Store Day 2017
      • Record Store Day 2018
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
      • 4K Ultra HD
    • Games
      • Xbox One
      • Xbox 360
      • PS4
      • PS3
      • Wii U
      • Wii
      • 3DS
      • Classic & Retro Games
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
    • Toys
    • GW Merch
      • GW Shirts
      • GW Gift Cards
    • Killerwhale Card
    • About
      • Contact us
      • My Account
      • Locations/Hours
      • Newsletter Signup
      • About Us
      • We Buy Used!
      • Privacy Policy
      • FAQ
      • Employment

Graywhale Online Return Policy

If you order an item from our Ogden, Salt Lake, Sandy or Taylorsville, UT store, we try our best to get you exactly what you ordered in good condition. Sometimes online orders don't turn out the way we planned.

As long as the item remains unopened, any defective or incorrect orders can be returned to a Graywhale location within 30 days. We can also replace the item if you still want it, for example, if it sustained damage in the mail. As long as you keep the packaging on the item and show us a receipt, our return policy is easy to work with. For items that have been opened, we can buy it back from you for cash or give you store credit to any of our locations.

For any questions regarding our return policy, email us at contactus@graywhaleSLC.com. If you need an immediate response, call one of our locations and we will try to answer your questions! We have a store in Ogden, Salt Lake, Sandy and Taylorsville, UT.

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